Pop Stop FAQ

High Order Volumes

Pop Stop is currently experiencing a higher than usual volume of orders, emails, and facebook messages. We kindly ask that customers allow an additional 1-2 days for orders to be shipped out and we apologise for any delays. Thank you for your patience; rest assured we are working as hard as possible to get all orders sent.

FAQ Topics

Click & Collect Sylvia Park

Place Order Online

On checkout we will let you know if the products are in the store you are wanting to click and collect from. This will mean a 1-2 business day turnaround. If the product is not in your chosen store it will increase the delivery time.

Arriving at Sylvia Park

Once your order is ready you will receive an email confirming it is ready for collection. Apart from accessing essential services like supermarkets, pharmacies and medical centres, customers are not permitted to enter the Centre at any time during Alert Level 3. Our “Cone” collection point is located at the entrance from the cone to The Grove Dining District (next to The Coffee Club), and will be known as Collection Point 3 – trading 10am to 4pm. Once you arrive please call the store on 09 218 6511. A staff member will ask for your order number and name. They will then come and meet you at the cone collection point. (They will wait a max of 5 mins)

Delivery Times

Click & Collect
On checkout we will let you know if the products are in the store you are wanting to click and collect from. This will mean a 1-2 business day turnaround. If the product is not in your chosen store it will increase the delivery time.

Ship Together
Once all your items for your order have arrived we will ship them out to you. Standard shipping is 2 business days, but in some cases, you should allow up to 3 business days from the purchase date.

Ship On Arrival
Your order will ship as each item arrives into stock. This is a great option for pre-orders. We use Posthaste within NZ as our trusted courier partner.
Standard shipping is 2 business days, but in some cases, you should allow up to 3 business days from the purchase date.

Rural Delivery
We use Posthaste within NZ as our trusted courier partner for Rural Delivery this maybe passed onto NZ Post
Standard shipping is 2 business days, for Rural Delivery please allow an extra 5 business days from the purchase date.

Safe And Secure Payments

Credit & Debit Cards
We know that online payments need to be processed with care, that is why we use one of the worlds most secure online payment platform Stripe.

Afterpay
Unlike other buy-now-pay-later solutions, Afterpay offers one transparent solution to shoppers with no credit checks, no interest, no hidden fees, and no catch. Afterpay gives shoppers the confidence of knowing where their money is going versus worrying about where it went.

Bank Deposit
If you would still prefer to transfer the money directly from your bank account to ours we offer this as well. Simply follow the instructions at checkout.

Gift Cards

In Store vs Online
If you have a physical gift card this can only be used in store. A virtual (email or gift card code) can only be used on our website.

Expiry
Our Gift Cards do not expire.

Balance Enquires
Please get in contact with us if you wish to know how much is left on your gift card.

Pre-Orders

Estimated Date
We work with our suppliers to provide the most accurate NZ launch dates we can. Due to the global situation with COVID 19 these have been changing frequently.

Priority
We prioritize paid orders by age vs holds by age. This means with the supplier cannot fulfil our entire order the oldest paid order will be dispatched first.

Shipping
You will be notified via email when your order is ready for collection or has shipped. If you choose ship together we will wait for your entire order to arrive before shipping your items.

Click & Collect Papanui

Place Order Online

On checkout we will let you know if the products are in the store you are wanting to click and collect from. This will mean a 1-2 business day turnaround. If the product is not in your chosen store it will increase the delivery time.

Arriving at Papanui

Once your order is ready you will receive an email confirming it is ready for collection. You will only be allowed to pick up from the front entrance. Once you arrive please call the store on 03 423 9526. A staff member will ask for your order number and name. They will then come and meet you at the front door. (They will wait a max of 5 mins)

Click & Collect Westfield Riccarton

Place Order Online

On checkout we will let you know if the products are in the store you are wanting to click and collect from. This will mean a 1-2 business day turnaround. If the product is not in your chosen store it will increase the delivery time.

Arriving at Westfield

Once your order is ready you will receive an email confirming it is ready for collection. You will only be allowed to pick up from the shaver shop entrance. Once you arrive please call the store on 03 4203717. A staff member will ask for your order number and name. They will then come down and meet you at the shaver shop door. (They will wait a max of 5 mins)

Christmas Delivery Times

Pop Stop’s team understand the importance of getting your Christmas gifts and orders delivered in time for Christmas, so we’ve made it easy to choose gifts that will arrive in time for the big day.

There are over 4,000 products in stock at Pop Stop and available for quick dispatch.

And for those people impossible to buy for we offer gift cards.

When choosing what to buy, take a moment to check the stores with stock on the product page. It takes into consideration the stock status of the product, and it looks like this:

We want your order to be delivered on time as much as you do!

Cut-off Dates
New Zealand

Final day for ordering:

  • Sunday 13 December – in stock shipped Rural Delivery.
  • Sunday 20 December – in stock shipped Metro NZ.
  • Wednesday 23 December – in stock click & collect. (Must be already at the store you are collecting from.)